We respect your privacy and the EU's General Data Protection Regulations (GDPR). This policy explains how we collect, store and use any information provided to us. Our aim is to avoid complicated legal terms or long passages of illegible text. We have no desire to trick you and any omissions in this policy are purely accidental.
What information we collect and how we collect it
On our website our contact form requests details including name, e-mail address and telephone number so that we can reply to your enquiry.
We also collect your email address if you subscribe to our newsletter and our blog asks for name and e-mail address when commenting on an article.
Our website utilises Google Analytics which through tracking cookies stores data about visitors to our website, the most personal of which is their IP address but we do not have access to this. We also collect data related to successful conversions of users finding us through paid media such as Google Adwords.
We request clients provide additional business details such as their address for invoicing but do not store bank details. If we are provided such details they are not stored.
If we receive any details from one of our partners we protect this in exactly the same way and do not resell or pass on any personal information.
More about Cookies
Cookies are small text files placed on the user's computer to store information as they navigate through a website. Through your browser's settings you can disable the ability for websites to store cookies, but please note doing so may adversely affect how a website functions.
In addition to Google Analytics we utilise cookies on our website for purely functional uses related to improving the user experience of our website. These store no personal information.
When using third-party embeddable resources such as videos or social interactions these may also utilise tracking cookies for their own purposes and which we have no access to.
Where we store your information
When submitting an enquiry through our contact form your information is emailed directly to us and stored within our mail server and within local mail archives. All devices that have access are protected using passwords, fingerprints or alternative security.
Our newsletter signup form is integrated with Mailchimp and your email address is stored here.
We also utilise Sage Accounting software for the storage of client information relating to invoicing products and services provided.
What we use the information for
We utilise your details primarily to contact and invoice regarding products and services provided. We use email addresses to contact subscribers with regular newsletters which can be unsubscribed to at any point.
Information held in Google Analytics and Google Adwords (or similar) is used to track and report on how users interact with our website, the pages they visit and if they have successfully complete our enquiry form. We use this data to ensure our website is delivering on the needs of our users.
Who's responsible for information at our company?
Becky Naylor, our Client Services Director, is responsible for the security of your information. You can contact her by email at firstname.lastname@example.org or by phone on 01765 608 530 if you have any concerns about the information we gather and store.
Who has access to this information?
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you've provided, but individual employees have access to only what they need to do their jobs.
Data held in third-party systems, such as Google Analytics or Mailchimp, are subject to the same GDPR legislation and you will be able to find more information about their approach privacy on their respective websites.
Right to request information
A part of GDPR includes the right to request any information we may hold on you. If you wish to request this data then we would happily provide all data we believe to have stored about you within 30 days.
You may request we update or remove any data we hold about you, however any data required for accounting or by the government for tax purposes would be retained.
Our client's data
As a digital agency and web host we store and have access to data for a number of our clients. This data is treated in the same way we treat any other personal data we hold and is treated with the utmost confidence.
Where necessary this personal data is encrypted and security measures are in place to ensure that this information is kept safe.
Our employees only have access to this data when it is necessary to do so in order to support our clients.
Links to other websites
Our website includes a number of links to various websites, some are clients, and others are not. While we may have some responsibility in regards to our clients websites we do not have 100% control over any website but our own.
Changes to this policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
Last updated 24th May 2018